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PRIVACY POLICY

At SHP Experts SA, we are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website: https://www.shpexperts.com (the “Site”). By using our Site, you agree to the terms of this Privacy Policy.

WHO WE ARE

WHAT INFORMATION WE COLLECT

We may collect and process the following types of personal data:

1. Information You Provide Directly

  • Contact Information: Your name, email address, phone number, postal address, and other contact details.

  • Account Information: Username, password, and other information necessary to register and manage your account.

  • Payment Information: Credit card details, billing address, and other payment-related information when you make a purchase

 

2. Information We Collect Automatically

  • Cookies and Tracking Technologies: We collect data through cookies and similar technologies. For more details, please refer to our Cookie Policy.

  • Usage Data: Information about how you use our Site, such as the pages you visit, the time spent on each page, and the links you click.

  • Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.


3. Information from Third Parties

  • We may receive information about you from third parties, such as social media platforms, marketing partners, or publicly available sources.

HOW WE USE YOUR INFORMATION

We use the personal data we collect for the following purposes:
 

1. To Provide and Improve Our Services

  • Managing your account and providing customer support.

  • Processing transactions and sending you related information, including purchase confirmations and invoices.

  • Improving our website, services, and user experience.

 

2. To Communicate with You

  • Sending you updates, newsletters, and marketing communications that you have subscribed to.

  • Responding to your inquiries and providing information you request.

 

3. For Legal and Compliance Purposes

  • Complying with legal obligations, resolving disputes, and enforcing our agreements.

  • Protecting the rights, property, and safety of our company, our users, and others.

 

4. For Marketing and Advertising

  • Analysing your preferences and interests to send you tailored marketing communications and offers.
    Conducting surveys, contests, and promotional activities.

SHARING YOUR INFORMATION

We may share your personal data with the following parties:

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1. Service Providers

  • Third-party vendors who provide services on our behalf, such as hosting, data analysis, and customer support.

 

2. Business Partners

  • Partners with whom we collaborate to offer joint promotions or co-branded services.

 

3. Legal Authorities

  • Law enforcement agencies, regulators, or other entities when required by law or to protect our legal rights.

 

4. Affiliates

  • Companies within our corporate group who assist us in our business operations.

INTERNATIONAL DATA TRANSFERS

If we transfer your personal data outside of Switzerland or the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law. These safeguards may include the use of standard contractual clauses approved by the European Commission or reliance on Privacy Shield frameworks.

DATA RETENTION

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. After the retention period, your personal data will be securely deleted or anonymised.

YOUR RIGHTS

Under Swiss law and the GDPR, you have the following rights regarding your personal data:​

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  1. Right to Access: You can request access to the personal data we hold about you.

  2. Right to Rectification: You can request that we correct any inaccuracies in your personal data.

  3. Right to Erasure: You can request that we delete your personal data, subject to certain legal conditions.

  4. Right to Restriction: Under certain circumstances, you can request that we restrict the processing of your personal data.

  5. Right to Object: You can object to the processing of your personal data, including for direct marketing purposes.

  6. Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format and request that we transfer it to another controller.

  7. Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw your consent at any time.

 

To exercise any of these rights, please contact us at sbhati@shpexperts.com

SECURITY OF YOUR INFORMATION

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no security system is completely foolproof, and we cannot guarantee the absolute security of your data.​​​

CHILDREN'S PRIVACY

Our Site is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently collected such data, we will take steps to delete it as soon as possible.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our Site and updating the “Last Updated” date at the bottom of this page.

LAST UPDATED: 13th August 2024

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